For all of our adventures: If it is greater than 24 hours before the originally scheduled departure time you can cancel for any reason and receive a FULL REFUND or change the date of your ride free of charge. If you are unable to cancel within 24 hours of your scheduled time there are no refunds or reschedules. You will need to book again. Rescheduling is subject to availability. Reschedules require 24 hours advance notice, and we will do our best to assist to get your preferred alternate time. We are unable to provide same day rescheduling and missing your departure time will result in the forfeiture of your tickets. This policy applies to the original booking and does not apply to changes or rescheduled times as additional changes will be at our discretion and additional charges may apply.
You MUST ARRIVE 15 MINUTES PRIOR TO YOUR RESERVATION TIME for rider training and demo. If you cannot arrive 15 minutes prior to your reservation time you can reschedule your booking with prior notice of at least 24 hours before the scheduled tour time and we will work to reschedule you based on tour availability. We do require our riders to go through a brief, fun and mandatory training and if you cannot arrive on time for that you may not be allowed to ride. We will not hold up our rides because of traffic, sleeping in, couldn't get an Uber, was trapped under something heavy, or whatever excuse you're giving that you can't arrive on time. We've heard them all. Our tours require our riders to follow our guides so if you can't arrive on time you're already not following instructions and that isn't cool. So be on time. It's like arriving late for a flight after they've closed the door. Lol
We take your safety seriously. If the forecast reflects a strong likelihood for thunderstorms, sleet, snow, dust storms, hurricanes, it will be up to us to cancel the tour and keep you safe – we will “rain check” your reservation to another day (subject to availability) OR provide you a full refund, whichever you prefer. On days when there is a chance for unsafe weather conditions we will be monitoring the weather to make sure it is safe to ride. If we do decide it is necessary to cancel or delay the adventure, reservations will be notified via the booking info on file, so be sure to check your email and/or phone for updates from us. All tours are considered a go unless we've contacted you otherwise so plan on showing up on time and having a fun and safe cruise.